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Cascadia Ruby Conf 2013

"but in this world nothing can be said to be certain, except death and taxes" -- Ben Franklin

If Ben was a programmer, he probably would have said "death, taxes, AND BUGS". How we handle things when something goes wrong can be the difference between an all-nighter and a good night's sleep.

Drawing on my experience development, QA, and release management I'll share ideas for handling the unexpected without losing your mind. I'll discuss writing a good bug report, figuring out what is really broken, and what to do when it seems like nothing is working.